I went into a petrol station shop the other day to buy a sandwich and some water as I’d had no lunch. I approached the till counter with my choices, a BLT and a bottle of sparkling water.
The cashier gentleman behind the counter looked at my purchases and said, “No fuel.”
I wondered what that had to do with me as I am not responsible for ordering the company’s fuel stock, but then I realised he was actually asking if I had bought any fuel for my vehicle.
“No,” I said, “just these.”
He then scanned the items and said, “That’s five pounds twenty-four.”
I pulled out my debit card to pay but then he said, “If you get a meal deal it’s cheaper.”
“Okay. What’s a meal deal?” I asked.
“You can add a bag of crisps or a bar of chocolate.”
“I don’t eat crisps,” I replied. “But, uh … the chocolate … what, any chocolate at all?”
The cashier extended a finger indicating a nearby selection of chocolate products. “Just from them two rows,” he said.
Fair enough, I thought. Sounds like a bargain. I scanned the rows and picked out a Mars Bar which I placed on the counter next to the sandwich and the bottle of water.”
The cashier scanned it and said, “That’s five pounds forty-nine.”
I looked at him. “Sorry?”
“Five pounds forty-nine,” he said again, only a little louder as if I was hard of hearing.
“Sorry, I meant that’s twenty-five pence more. You said the meal deal was cheaper.”
“It is,” he said.
“No, it’s not cheaper. It’s twenty-five pence more expensive.”
“It’s a better deal. You get a Mars Bar with this deal,” the cashier said, as if I was stupid."
“This deal? But we weren’t doing a deal in the first place. I came in to buy a sandwich and bottle of water. I didn’t look for, nor ask for, a Mars Bar. So the purchases I actually wanted were less expensive than what they now are with a Mars Bar. So, therefore your meal deal is not flipping cheaper at all. Definitely not cheaper than the two items I was going to pay for originally.”
“But the meal deal is better,” the cashier said.
“Better than what?” I queried, but without waiting for a response continued, “It’s not better for me because I wasn’t looking to buy a Mars Bar in the first place. Granted it might be better labelled a ‘Meal Deal’ than if I bought all three items individually, but I wasn’t doing that so it ain’t cheaper. And anyway you never said, the meal deal was better. You said 'cheaper' which, because it costs me more money, like five pounds forty-nine pence instead of five pounds and twenty-five pence, it is clearly not the case. That's simple maths. You with me?”
A queue was forming. The cashier looked past me and then focussed on my purchases. “So you don’t want the Mars Bar?” he said.
I watched as he moved it to one side. I hesitated and then said, “Yes. I do.” I was invested in it now. I like chocolate. It wasn’t about the cost - it was only twenty-five pence. “I’ll take it. But it isn’t cheaper.”
The cashier shrugged and scanned the additional item. “You wanna receipt?”
No! I don’t want a bloody receipt was my immediate thought, but I just said, “No, thank you.”
Alternative Tales is...just that. Tales that are out of the ordinary, random and unorthodox. Tales in fact that do NOT need to be written. They are just written because they... might have occurred.
Sunday, 8 June 2025
Upselling
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